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Whether you need guidance choosing the right range hood, pizza oven, or cooktop, our team is ready to help. Owned and operated by NCH Creations LLC.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your appliance ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-Day Returns. If something is not quite right with your range hood, cooktop, or other appliance, please refer to our Return Policy page for full details on eligibility and next steps.
Can I exchange an appliance for a different model?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and the model you are interested in, and we will walk you through the process.
How do I know which range hood size fits my cooktop?
A good starting point is to match the hood width to the width of your cooktop, or go slightly wider for better coverage. Check each product listing for recommended cooktop pairing dimensions, and feel free to contact us if you need guidance.
Are your pizza ovens suitable for home use?
Many of our pizza ovens are designed for both residential and outdoor settings. Each product page lists specifications including fuel type, temperature range, and footprint so you can confirm it fits your space before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to answer every inquiry within 24 hours during business days so you are never left waiting.
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Every range hood, cooktop, and pizza oven we carry is selected for durable construction and everyday reliability.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S., backed by our 30-Day Returns policy for peace of mind.
